If you don’t find the answer to your query, contact Customer Services by calling 943 434 463 or via email to email@example.com.
Electric bike systems are designed to cover short-distance journeys quickly and with little effort. They have all the advantages of a conventional bike but with fewer disadvantages, such as difficulty going uphill, lack of physical fitness or sweating.At dBizi, pedalling assistance is a great help in reaching remote areas in the city or when going uphill.
Spanish legislation limits the speed of electric bikes to 25 km/h. This doesn’t mean that they can’t go faster, but the engine stops working when the maximum speed is reached.
Our bikes are provided with approved safety accessories: automatic front light, bell and reflectors on the rear wheels and pedals.The bike is not designed for the installation of accessories, such as baby seats or trailers.
The docking station map has real-time data showing available bikes and docking points.
The normal timetable for bike use is from 6.30am to 11.00pm; in July and August the timetable is extended from 6.30am to 12.00 midnight.
The dBizi system uses a colour code system to display the status of the bike:
red= not available due to a technical problem, battery recharging or poorly positioned
light off= docking point not operating
No, reserving a bike goes against the aim of a public bike system. We recommend you consult the docking station map before going to your nearest station so that you can check the number of bikes available for use.
After inserting the bike into an available docking point, wait until the light turns green and you hear a confirmation beep.If the light does not turn green, please report the incident to Customer Services.
Anyone over the age of 18 and with a debit or credit card can be a registered user.Minors aged 14 to 18 can use the service with the permission of their parents or legal guardian, who will assume the responsibility for their physical fitness and their actions during the use of the service.
The card is for personal use only and not transferable; you cannot use more than one bike at a time.
The card user must not be transferred to another person. The accident insurance only covers the card holder.
No, you can make as many trips as you like until your subscription ends.
The user is responsible for the bike from the moment of hire until its proper return to a dBizi station.
The system automatically handles annual subscription renewal before it expires.
dBizi is a shared public transport system, and is designed for people to use bikes from station to station with constant rotation.That’s why the first 20 minutes of each use are free, while the following minutes are charged in accordance with the established rates.
To edit the details associated with your payment you should contact Customer Services by calling 943 434 463.
Sign up as a user online. Registration requires a valid credit or debit card and the person to be over 14 years of age.
After registration, you will receive a confirmation email with a collection code. Just go to any station with an interactive terminal and collect your dBizi card.
Annual subscribers do not pay a deposit to access the system.
Contact Customer Services by calling 943 434 463 to request a new code.
You can purchase one using your bank card from any station terminal. Select the occasional user option and follow the instructions on the screen.
You can choose to pay for 1, 3 or 5 days, depending on the time you want to use the bike.
When issuing the occasional user card, 150€ is held as a deposit against the account balance (as pre-authorisation). This amount will be returned after paying for the bike usage with the bank card.
The repayment period depends on each bank. When the period of use ends, we request the bank for the amount for the journeys made, and this includes the release of the deposit.If you have any questions you can contact Customer Services on 943 434 463.
When the usage card expires, we charge according to the duration and time of use of the service.
Contact Customer Services by calling 943 434 463 or sending an email to firstname.lastname@example.org.
You can request a replacement from Customer Services.
You can inform us by calling 943 434 463 or sending an email to email@example.com.
Are you looking for a gift with a difference? The dBizi package lets you enjoy all the advantages of an electric bike system for getting around San Sebastián more sustainably. It includes a card giving you access to the service for 12 months - under the same conditions as an annual subscription - and a bike lane map of the city. The pack costs €45 and can be bought at our offices located at C/Portuetxe, 57.